Call Center Fraud Scheme Targeting Spanish-Speaking Workers Leads to Felony Charges and Arrests

San Bernardino, Calif. — Four individuals, including attorneys, have been charged after a California Department of Insurance investigation revealed a large-scale workers’ compensation fraud scheme that allegedly targeted Spanish-speaking workers and involved the illegal sale of more than 1,100 clients generating over $550,000 in unlawful referral fees.

The Department launched its investigation in October 2022 after receiving reports that Spanish-speaking workers were being contacted by a call center operating in Mexico. The callers allegedly promised individuals they could receive money by filing a workers’ compensation claim. In many cases, workers were misled and unknowingly completed official claims paperwork, which was then unlawfully sold to attorneys in Southern California.

Read the entire press release. California Department of Insurance, April 24, 2025

NICB assisted the investigation.